FAQ
Frequently asked questions
You can book up to 180 days (6 months) in advance. Please check availability via the reservation link.
Please rest assured that we do not charge a cancellation fee in the event of severe weather that warrants a warning or causes public transportation to be halted.
Smoking is prohibited in all vehicles. Please refrain from using electronic cigarettes.
It is located in the same place as Shima Rider Rental scooter Mukaizima store. For details, please see the access information.
We apologize for any inconvenience caused.
Please email us the following information:
*Photos of your IDPs and your passport. (front & inside)
Your expected pick-up time on the rental day
📩 Email: shimariderst@gmail.com
◎ In case of emergency...
[Procedures for responding in the event of an accident]
① Assistance to injured persons
② Contact the police (accident certificate must be obtained)
③Contact the following address
[Contact information in case of accident]
◆Sompo Japan Insurance Representative
Tanaka 090-7895-8651
*If you are unable to connect
◆Sompo Japan 0120‐256‐110
Currently, we do not allow pets on board. However, from spring 2026, we are planning to release vehicles that will allow pets (and family members) to travel the Shimanami Kaido together!
As we cannot guarantee against damage or loss, we are unable to accept or store packages sent to you.
If you would like to send it by mail, please have it delivered to the nearest shipping company.
Nearest transport company: Yamato Transport Onomichi Mukaishima Office
